If you forget your password
Use the official “forgot password” flow. If you do not receive a reset email, check spam/junk folders and confirm your recovery email address on file. Avoid using links from unverified messages — always navigate to the official site directly.
Lost 2FA device
If you relied on an authenticator app and lost the device, use your stored backup codes to regain access. If you did not store backups, contact official support and expect an identity-verification process — prepare transaction timestamps and account info to validate ownership.
Post-recovery hardening
- Rotate your password immediately.
- Re-enroll 2FA and create printable/physical backup codes.
- Review recent activity and revoke unknown sessions or app access.
Document everything: save timestamps, emails, and screenshots of suspicious messages — they help support investigate and speed recovery.